Yes, all of the boarders are covered by a single policy which covers public liability up to £5,000,000 and employers liability up to £10,000,000. Your dogs will also have boarders tags on them with their name and phone number so if your dog ever did become separated then the boarder can be notified. (Not happened as yet touch wood!)
Steve being an ex Police Officer decided that he couldn't run a business that wasn't honest, trustworthy and reliable. The people he recruited all have the same qualities, first and foremost they are dog lovers, secondly they have nice, clean, safe and secure homes and gardens and their situation now means that they either want to look after different dogs, have a friend for their dog or it isn't practical to have their own dogs so they look after other peoples and treat them as if they were their own.
If you look at the how does your service work FAQ below you will see that the main element is the visit. You will always go and see where your dog is staying and meet the boarders. You can discuss what will happen, where your dog will sleep, exercising requirements, feeding and general health and behavioural issues. Your boarder will look after your dog to your standards whilst you are away.
Your boarder can keep you updated whilst you are away and you will know when you return if there are any issues because dogs do not lie and their attitude and behaviour will tell you how they have been treated.
Steve also visits the boarders and dip samples on a random basis and as the owner of the business he is impartial and only wants the best for customers, dogs and boarders. If anything is brought to his attention and calls into question the integrity of the service offered he won't hesitate to take action and remove the boarder.
You will be asked to complete a one off consent form which gives us your wishes whilst you are away. Anything that happens will be reported to Steve and he will ensure that you are represented and your emergency contact informed. Your dogs health and well being are first and foremost and everything that can be done will be done. It is in Lookafteryourdog's best interests to ensure that the very best service is offered at all times to ensure our integrity and reputation is maintained.
Breed | Dog (KGs) | Bitch (KGs) |
Affenpinscher | 4 | 3 |
Beagle | 9 | 9 |
Bedlington Terrier | 9 | 9 |
Bichon Frise | 5.2 | 4.7 |
Border Terrier | 8 | 8 |
Carin Terrier | 6.5 | 6.5 |
Cavalier King Charles Spaniel | 7 | 7 |
Chihuahua | 3 | 3 |
Chinese Crested Dog | 5 | 5 |
Miniature Dachshund | 4.5 | 4.5 |
Dandie Dinmont Terrier | 8 | 8 |
Fox Terrier | 8 | 7.5 |
German Spitz | 3.5 | 3.5 |
Italian Greyhound | 3 | 3 |
King Charles Spaniel | 5 | 5 |
Lakeland Terrier | 7.5 | 7 |
Lancashire Heeler | 6.5 | 6.5 |
Lhaso Apso | 7.7 | 6.8 |
Maltese Terrier | 3.4 | 2.5 |
Norfolk Terrier | 6.5 | 6.5 |
Papillon | 2 | 2.5 |
Pekingese | 5 | 5.5 |
Pomeranian | 2 | 2.5 |
Miniature Poodle | 6 | 6 |
Toy Poodle | 4.5 | 4.5 |
Miniature Pinscher | 3.5 | 3.5 |
Pug | 7 | 7 |
Miniature Schnauzer | 9 | 7.5 |
Scottish Terrier | 9.5 | 9.5 |
Shetland Sheepdog | 9 | 9 |
Shih Tzu | 6 | 5 |
Tibetan Spaniel | 5.5 | 5.5 |
Welsh Terrier | 9.5 | 9 |
West Highland White Terrier | 8.5 | 7.5 |
Yorkshire Terrier | 3 | 3 |
Breed | Dog (KGs) | Bitch (KGs) |
Australian Cattle Dog | 16 | 16 |
Brittany | 15 | 13 |
Cocker Spaniel | 13.5 | 13.5 |
Standard Dachshund | 10 | 10 |
French Bulldog | 12.5 | 11 |
Glen of Imaal Terrier | 16 | 16 |
Irish Terrier | 12 | 11.5 |
Kerry Blue Terrier | 16 | 16 |
Petit Basset Griffon Vendeen | 19 | 18 |
Puli | 13.6 | 11.4 |
Standard Schnauzer | 18 | 16 |
Skye Terrier | 11.5 | 10 |
Soft Coated Wheaton Terrier | 18 | 16 |
Staffordshire Bull Terrier | 15 | 13 |
Tibetan Terrier | 12 | 12 |
Welsh Corgi | 11 | 10 |
Welsh Springer Spaniel | 17 | 17 |
Whippet | 11.5 | 10 |
Breed | Dog (KGs) | Bitch (KGs) |
Afghan Hound | 27 | 22.5 |
Airedale Terrier | 21.5 | 21.5 |
Basset Hound | 22.5 | 19.5 |
Bearded Collie | 22.5 | 20.5 |
Border Collie | 23.5 | 19 |
Bouvier Des Flandres | 37.5 | 30.5 |
Boxer | 31 | 26 |
Briard | 38.5 | 34 |
Bulldog | 25 | 22.5 |
Bull Terrier | 20.5 | 20.5 |
Chow Chow | 27 | 25 |
Clumber Spaniel | 36 | 29.5 |
Rough Collie | 25 | 21.5 |
Smooth Collie | 25 | 21.5 |
Curly-Coated Retriever | 34 | 34 |
Dalmatian | 27 | 25 |
Doberman | 37.5 | 33 |
English Setter | 28.5 | 27 |
English Springer Spaniel | 21.5 | 19 |
Field Spaniel | 21.5 | 21 |
Flat-Coated Retriever | 30 | 29.5 |
Foxhound | 30.5 | 30.5 |
German Shepherd Dog | 36.5 | 29.5 |
German Short-Haired Pointer | 28.5 | 24 |
Golden Retriever | 34 | 29.5 |
Gordon Setter | 29.5 | 25.5 |
Greyhound | 36.5 | 29.5 |
Hungarian Vizsla | 25 | 25 |
Irish Setter | 30.5 | 26 |
Irish Water Spaniel | 27 | 24 |
Italian Spinone | 36.5 | 31.5 |
Labrador Retriever | 30.5 | 28.5 |
Old English Sheepdog | 36.5 | 29.5 |
Pointer | 29.5 | 25 |
Standard Poodle | 34 | 29.5 |
Portuguese Water Dog | 22 | 19 |
Rhodesian Ridgeback | 36.5 | 32 |
Saluki | 24 | 19.5 |
Samoyed | 23 | 18 |
Shar Pei | 23 | 23 |
Siberian Husky | 23.5 | 19.5 |
Weimaraner | 27 | 22.5 |
Breed | Dog (KGs) | Bitch (KGs) |
Alaskan Malamute | 48 | 44 |
Bloodhound | 41 | 36 |
Bullmastiff | 54.5 | 45 |
Deerhound | 45.5 | 36.5 |
Great Dane | 54 | 46 |
Irish Wolfhound | 54.5 | 14 |
Japanese Akita | 50 | 50 |
Komondor | 55 | 43 |
Mastiff | 68 | 57 |
Neapolitan Mastiff | 60 | 58 |
Newfoundland | 66.5 | 52 |
Otterhound | 52 | 45.5 |
Pyrenean Mountain Dog | 50 | 40 |
Rottweiler | 50 | 38.5 |
St. Bernard | 75 | 68 |
Giant Schnauzer | 45.5 | 41 |
New and existing customers looking for a boarder should use the search bar to browse available boarders in any location selected by them. Once you find a boarder you may like to book, you will need to register with the website, new customers who haven't registered on the website before will need to register using the button under the calendar. Customers who have registered with the new website can use the login options either under the calendar or at the top right of the website pages.
Once registered or logged in you can make a booking enquiry with the boarder who may or may not be able to accept your booking. Either way you will be notified that either they aren't available or they will arrange a visit with you.
There can be several reasons why you can't log in:
The video below shows two methods for new customers to register as an owner. Firstly you can click the register option on the home page and register before you search for a boarder. Secondly, you can search for a boarder and then register when you get to their availability calendar.
Follow the video below to see how to add your dogs to your profile as a new customer or if you follow it to the end, how to add dogs as an existing customer.
If you have an emergency boarding and you visit the boarder at the last minute and they decide to accept your dog. You Must complete the on-line registration of you and your dogs and fill in a booking request for the boarder to accept. This will trigger payment and consent form to be completed and once these are done everything will be OK for you to leave the dog. If needs be, you should log into your account or register on the boarders computer and if this is'nt done, the boarder should not be accepting your dog.
This video shows you how to use the online payment system via PayPal but without using or registering for a Paypal account. The PayPal login is the simple top part of the page and the rest is for non PayPal use. Any problems feel free to contact us.
This happens when you don't select the dog(s) you want to board by physically clicking on their image. An error message is created as a pop-up and some browsers seem to block the pop-ups by default which causes some problems for the customer. I find Google Chrome is the best browser to use as this seems to be the most compatible with our website. (See below screenshot of the error message you should see)
The deposit is required within 7 days of the booking being accepted and the visit completed if required. Failure to pay means the booking will cancel and I can reinstate it if required. The final payment is requested from 21 days to 14 days and if not paid at 14 days will be cancelled automatically and again can be reinstated by me. The consent form will be required at final payment stage.
The deposit is required within 7 days of the booking being accepted and the visit completed if required. Failure to pay means the booking will cancel and I can reinstate it if required. The final payment is requested from 21 days to 14 days and if not paid at 14 days will be cancelled automatically and again can be reinstated by me. The consent form is built into the final payment process and is mandatory and payment cannot be made without it's completion. The consent form contains the Vet details and owners permissions and emergency contact.
The filters allow you to set the size of dogs the boarders will allow and also whether you want your dog boarded with other dogs. By clicking the size this triggers the filter. Clicking again takes it off. The default for other dogs is YES and this can be clicked to NO. This will filter out any booked dogs, or boarders with dogs.
The filters should default to no size selected and YES to return the maximum amount of boarders. Please select them as you see fit to get the search results you want.
PayPal want you to use their system to make all your on-line payments. An issue arises for us in that they try to coerce you into using their system as they have clocked your email address using the non-PayPal option on many occasions. The pay as a guest using debit/credit card option disappears when they think your email address has avoided the PayPal option too many times. A workaround is to go onto your Lookafteryourdog dashboard and change your email address and this usually avoids the problem. Don't use a well worn email address or you may have the same issue arise on that email address.
The licence conditions under the Animal Boarding Establishments Act 1963 say that a Puppy under 6 months old may not be put with an adult dog for safety reasons. If you have a house trained puppy who is suitable to be placed in another home and they are under 6 months, please look for a boarder without a dog and tick the "Can be boarded with other dogs at same time" No box below and also at the booking stage.
Yes, all of the boarders are covered by a single policy which covers public liability up to £5,000,000 and employers liability up to £10,000,000. Your dogs will also have boarders tags on them with their name and phone number so if your dog ever did become separated then the boarder can be notified. (Not happened as yet touch wood!)
Home Dog Boarding is a relatively new concept in that in the past dogs were looked after by friends, neighbours and family or went into kennels. Standards were poor and dogs were coming home in all states and with fleas and injuries. Some forward thinking individuals decided that they wanted their dogs looked after by dog lovers in the dog lover's home and they were prepared to pay them to provide the service.
Although this should only be done after careful consideration and after advising the customer why you are cancelling their booking, the boarder can follow the steps below and the booking will be cancelled and the owner notified by email.
If a customer arrives at the very last minute at yours and you decide to accept the dog for boarding, the customer must register and complete the booking for you to accept so that they can proceed to payment and completion of the consent form. If they don’t do this, you should not be accepting the dog(s) because the job isn’t recorded, payment isn’t taken and no consent form is available. It shouldn’t happy very often but if it does, as long as they have booked and paid up front it isn’t an issue.
Everything you do on the new website that needs you to complete an action, generates an email to you to remind you to do something. I am aware that some boarders haven’t been getting the emails because they are automated and this can trigger them to be sent to your spam file. If this is the case, please add lookafteryourdog.co.uk to your safe senders list so that they shouldn’t be rejected.
If you get into the habit of logging in everyday to check your dashboard, you should pick up anything that needs sorting and is a good habit to get into. If you don’t and a customer is trying to book you, you may miss it and after 7 days it will be automatically cancelled and the customer may think you are ignoring them, so please check regularly.
Owner books which will trigger an arrange visit notification for the boarder, boarder will be notified by e-mail daily for seven days until the “confirm visit arranged” button is pressed and a date the visit is due is entered. The boarder will receive no more notifications until the day visit is due. The boarder will then have 7 days from this date to “confirm visit has taken place” and will receive notifications daily. If either of the 7 day periods expires the booking will be cancelled.
The Decline button is used by boarders who having viewed the booking request from the customer, decide that for whatever reason they cannot accept the booking and so they decline it rather than cancelling it. The difference is that declining will trigger a customer friendly email explaining that the boarder can't have the dog's, whereas the cancel option just removes the booking and sends a short email advising the booking is cancelled. This would be used when the customer is aware that this will be happening and is expecting the booking to be cancelled.
The expected payment date is shown on the booking and will be after midnight on the day given. For example expected payment date 04/11/17 would be paid after midnight and would show up in your PayPal account at 1am or 2am on 05/11/17.
There are no costs other than the listed fees for using our service.
Use the search bar to find a local boarder and use the information and reviews to decide if they are suitable for you and your dog. Follow the instructions to book the boarder and they will contact you to arrange the initial visit. After the visit you can decide if you want to book and then follow the instructions to complete the process.
At any point up to 14 days before the booking date you can use the cancel booking button on the website under the relevant booking you want to cancel. This will notify your boarder, remove the booking and refund your deposit payment.
Within 14 days this is non-refundable unless there are exceptional circumstances and you should contact us to make a request for a refund.
We use PayPal as our payment system because it is a worldwide trusted site with top level security built in. We want you to be sure that your personal details and payment info are safe while using our service.
There can be several reasons why you can't log in:
The video below shows two methods for new customers to register as an owner. Firstly you can click the register option on the home page and register before you search for a boarder. Secondly, you can search for a boarder and then register when you get to their availability calendar.
Follow the video below to see how to add your dogs to your profile as a new customer or if you follow it to the end, how to add dogs as an existing customer.
Any videos that are used to show how to do something can be watched on YouTube by clicking on the video and going to the bottom right corner and clicking the YouTube icon. To view the video full screen on your computer, again go to bottom right and click on the square which says View Full Screen. Press escape to exit when done.
If you are asked to clear your cache at anytime, here are some instructions how to do it and why you need to. http://www.refreshyourcache.com/en/home/
This video shows you how to use the online payment system via PayPal but without using or registering for a Paypal account. The PayPal login is the simple top part of the page and the rest is for non PayPal use. Any problems feel free to contact us.
PayPal want you to use their system to make all your on-line payments. An issue arises for us in that they try to coerce you into using their system as they have clocked your email address using the non-PayPal option on many occasions. The pay as a guest using debit/credit card option disappears when they think your email address has avoided the PayPal option too many times. A workaround is to go onto your Lookafteryourdog dashboard and change your email address and this usually avoids the problem. Don't use a well worn email address or you may have the same issue arise on that email address.