Booking Placed

Your booking request has been successfully sent to the boarder and to your registered e-mail account.

The boarder is automatically emailed by the system and a text message is also sent to notify them of your new booking enquiry. They have 24hrs to review your booking and have two options, to either accept the booking or decline within the time given. If they don't see the enquiry or are away and unable to see it, it will automatically cancel after 24hrs so you aren't kept waiting and can look for another boarder.

If they accept the booking, you will be notified by email and your dashboard booking updated. If they decline, you will receive a polite email explaining that they are unable to have your dog on this occasion.

Once accepted, the boarder will then contact you to arrange a visit. The boarders have 7 days to arrange the visit before the booking will cancel. If you aren't contacted, the boarders contact details should be on the booking enquiry so that you can get in touch with them.

Once the visit is completed to everyones satisfaction, the boarder will update the system and you will be asked for the deposit to secure the booking. Final payment is required 14 days before the booking commences.

Any problems, please feel free to contact us to help you with your booking

Thank you for custom and booking with Lookafteryourdog.